Shipping policy

Shipping Policy

Last updated: October 2026

Made to order, just for you

Every Threaded Legacy item is made to order. When you place an order, your item is printed and shipped by our print-on-demand production partners. Because nothing is pre-made or sitting in a warehouse, please allow time for production before your order ships.

Estimated timelines

Production: typically about 2–7 business days after your order is placed.
US shipping: typically about 3–8 business days after your order ships.

Most US orders typically arrive within about 1–3 weeks of ordering. These are estimates, not guarantees. Busy seasons (such as the holidays), weather, and carrier delays can add time. Business days are Monday–Friday, not including holidays.

Shipping rates

Shipping rates are calculated and shown at checkout before you pay.

Orders with more than one item

Different items can be made by different production partners, so an order with several items may arrive in more than one package.

Tracking

When your order ships, you will receive an email with tracking information. Tracking can take 24–48 hours to start updating.

International orders

If we ship to your country, available options and rates will show at checkout. Delivery times outside the US vary. Any customs duties, import taxes, or fees charged by your country are the responsibility of the recipient.

Please double-check your address

Orders are sent to the address entered at checkout. If you notice a mistake, contact us right away through our contact form. We can usually update the address only before production starts. If a package is returned to us because of an incorrect or incomplete address, we can reship it, but the reshipping cost will be the customer's responsibility.

Lost or delayed packages

If your tracking hasn't updated in a while or your package shows as delivered but you can't find it, message us through our contact form with your order number. Lost packages are reviewed case by case, and we'll work with you and the carrier to make it right.