Refund policy

Returns & Refunds

Last updated: October 2026

Every Threaded Legacy item is made to order just for you, so our returns policy is a little different from a big-box store. Here's exactly how it works.

Misprints, defects, or damage: we'll make it right

If your item arrives misprinted, defective, or damaged, we'll send a free replacement or give you a refund. Here's how:

Message us through our contact form within 30 days of delivery.
Include your order number and a clear photo of the issue (and of the shipping label or packaging if it arrived damaged).
We'll review it and confirm your replacement or refund. Usually you won't need to send the item back.

What we can't accept returns for

Because each item is printed only after you order it, we can't accept returns or exchanges for:

Change of mind or buyer's remorse
Ordering the wrong size or color
Small differences in color between your screen and the printed item

Sizing tip: Please check the size chart and product details before ordering. If you're unsure, message us before you buy and we'll help.

Wrong item received

If you received a different item, size, or color than what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll fix it at no cost to you.

Lost packages

Lost packages are handled case by case. Contact us with your order number and we'll work with you and the carrier to resolve it. See our Shipping Policy for more.

Cancellations and changes

Orders move into production quickly. You can cancel or change an order within about 2 hours of placing it, or any time before production starts. After production begins, we can't cancel or change the order. To request a cancellation, message us through our contact form as soon as possible with your order number.

Custom and personalized orders

Custom, personalized, and heat-press items are made to your specifications. They can't be returned or exchanged unless they arrive misprinted, defective, or damaged, or don't match the details you approved.

Refunds

Approved refunds go back to your original payment method. Once a refund is issued, it can take several business days for your bank or card company to post it.